Return & Refund Policy

At FENCE MY PET, we are committed to providing high-quality products. If your order arrives damaged or has a manufacturing defect, we will work with you to resolve the issue as quickly as possible.

Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns & Refunds

We only accept return, replacement, or refund requests for products that:

• Arrive damaged during shipping.
• Have a verified manufacturing defect.
• Are significantly different from the item ordered.

We do not offer refunds or returns for:

• Change of mind.
• Incorrect orders placed by the customer.
• Normal wear and tear.
• Minor cosmetic imperfections that do not affect product functionality.
• Damage caused by misuse, improper installation, accidents, or unauthorized modifications.

2. Claim Period

Any return, replacement, or refund request must be submitted within 30 days of the delivery date.

Requests submitted after this period may not be eligible for review.

3. Unboxing Video Requirement

To protect both our customers and our business from fraudulent claims, a complete unboxing video is mandatory for all damage or defect claims.

The video must:

• Start before opening the sealed package.
• Clearly show the shipping label and package condition.
• Capture the complete unboxing process without interruption.
• Clearly display the defect or damage.

Claims submitted without a complete and valid unboxing video may not qualify for a refund or replacement.

4. How to Submit a Claim

To request a refund or replacement, please email us at support.fencemypet@gmail.com with:

• Your order number.
• A complete unboxing video.
• Clear photos or videos showing the issue.
• A brief description of the problem.

Our support team will review your request and respond within 2–5 business days.

5. Refund Approval

If your claim is approved, we may offer one of the following remedies:

• A full refund.
• A replacement product.
• A partial refund, where appropriate.

The resolution will depend on the nature of the issue.

6. Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Please allow 5–10 business days after approval for the refund to appear in your account. Processing times may vary depending on your payment provider or financial institution.

7. Return Shipping

If a return is required after your claim has been approved, our support team will provide return instructions.

Customers should not return any product without first receiving authorization from FENCE MY PET.

8. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled and will be handled according to this Return & Refund Policy.

9. Contact Us

If you have any questions regarding this policy or need assistance with your order, please contact us:

FENCE MY PET Support

Email: support.fencemypet@gmail.com